Critical IT environment and infrastructure requires equipment warranty, local technical support and operational assistant. Not providing a pro-active method to maintain and support the communications increase the risk of a higher operational expense, and in some cases, operational nightmare and losses derived from downtime. We offer a turn-key maintenance and support program in order to guarantee up-time, reliability and business continuity. Our proactive and reactive programs include manufacturer warranty, remote monitoring, remote and on-site technical response and recurrent verification and update of key convergence network components.
OUR SERVICES
- Manufacturer warranty for new or existing equipments.
- Equipment replacement, installation and incident or problem resolution.
- Offload the contract administration into a single agreement.
- Systematic remote or on-site visit to provide pro-active software update and troubleshooting.
- Day to day remote and/or on-site support within a specific SLA.
THE NETXAR DIFFERENCE:
- Dedicated help desk personnel the 24 hours a day the 7 days a week.
- Web-portal access to submit, track and revise any open or close ticket request.
- Expert and dedicated senior engineers specialized in each of the advanced technologies.
- SLA’s starting form 2 hours on-site and immediate initial response remotely depending on location and service.
